Company details: P/E MAXIM LUKYANOV
Company address: TBILISI, CHAVCHAVADZE AVENUE 34, GROUND FLOOR, HEADSHOP.GE
Company contact information: [email protected]
Welcome to our online store (hereinafter referred to as the "Shop")! Before making a purchase, please read this document carefully. This is a public offer (hereinafter referred to as the "Offer"), and it determines the conditions for the purchase of goods in our Store.
By making a purchase in the Store, you, as a buyer, confirm your acceptance of the terms of this Offer. If you do not agree with any terms of the Offer, we ask you to refrain from purchasing goods in the Store.
All rights and obligations provided for by this Offer comply with the current legislation of Georgia, including laws on consumer protection and on the processing of personal data.
Please note that we can change the terms of this Offer at any time, and such changes come into force from the moment the new version of the Offer is published on our website. We recommend that you regularly check the terms of the Offer for changes.
General provisions and terms.
- trader - any natural person, legal entity or association of persons who act within the scope of commercial activities, as well as any other person acting on behalf of the trader or on his behalf; (definition Article 4. Explanation of the terms "On consumer protection")
- consumer - any natural person who is offered or who acquires and subsequently uses goods or services primarily for personal use, and not for the implementation of trade, entrepreneurial, craft or other professional activities; (definition Article 4. Explanation of the terms "On consumer protection")
- goods - any movable thing, as well as a property benefit placed in it and/or distributed in digital form; (definition Article 4. Explanation of the terms "On consumer protection")
- order - a set of goods selected by the Buyer, for which the Buyer pays and which are intended for delivery to the Buyer.
- online store - the website of the Seller, where the Buyer can select the goods, indicate the method of payment and delivery of the goods, as well as perform other actions to conclude and execute the contract of sale.
- offer - this document, published on the Internet on the Seller's website, containing all the essential terms of the contract for the sale of goods in the online store and addressed to an indefinite circle of persons.
- acceptance - full and unconditional acceptance by the Buyer of the terms of the Offer by performing the actions specified in the Offer.
Description of the goods or services offered:
Smoking Accessories: This includes various types of smoking pipes, vaporizers, bongs, as well as smoking accessories such as grinders, cigarette rolls, filters and more.
Services: We also offer a range of services such as product consultations, delivery services, gift certificates and special offers for loyal customers.
Payment: By making a payment, you confirm that you agree to pay for specific products on the site. As soon as you confirm the payment and select the desired form of payment, the corresponding amount of money will be blocked on your bank card or virtual balance. If due to some error (for example, a technical error on the part of the operator) the service is not delivered on time, our system will contact the provider or partner bank (through which the payment was made) and send a request to unblock / refund the amount to user's bank account (if payment was made from a card account). We cannot be held responsible for the speed of the return process. We undertake to participate as much as possible in the suppression of the process. The monies deposited on your request to purchase the products you have chosen are non-refundable if the supplier of the products refuses to cancel a successful payment. Terms of service and use of the website reception service.
Website Access: Please note that if website access is not possible, interrupted or limited, or if the website is not working quickly and properly, there is a high possibility that you will not be able to receive the service and the payment will be successful completed. For the avoidance of doubt, you must refrain from using the site/receiving the services. If you continue to use the website despite these circumstances, you are responsible for the consequences and risks.
Change of personal information: You can change any personal information by logging into the appropriate section of your account on the Website. We encourage you to update your personal information immediately if it changes. You can request that your account information be deleted. However, because we track past transactions, you cannot delete information related to past transactions on the Website. In addition, we cannot delete all of your information as we periodically back it up. Your card information is not stored on our website, but is hosted on a secure page provided and managed by our partner bank. The latter has its own information protection policy, which is beyond our control.
Jurisdiction: By agreeing to this agreement and receiving our services through the site, it is considered that the agreement is concluded in Georgia, specifically in Tbilisi, and in case of a dispute, it will be considered by the Tbilisi City Court, in accordance with the legislation of Georgia.
Age restriction: Please note that our online store is intended only for persons over 18 years of age. If you are not yet 18 years old, we strongly ask you to leave our site. The use of the site by persons younger than 18 years is strictly prohibited.
- Selecting a product or service: The buyer selects the desired product or service on our website. All information about a product or service is presented on the corresponding page.
- Adding an item to the cart: After selecting a product or service, the customer adds it to their cart by clicking on the "Add to cart" button.
- Placing an order: To place an order, the buyer must go to the basket and click the "Place an order" button.
- Specifying Shipping Information: The next step is for the buyer to provide shipping information. This includes the buyer's contact details and shipping address.
- Choice of payment method: The buyer chooses a payment method convenient for him from the proposed options.
- Confirmation and payment of the order: The order is confirmed by payment according to the chosen method. After paying for the order, the buyer receives a confirmation of payment.
- Receipt of order confirmation: After confirmation of payment, an order confirmation is sent to the buyer by e-mail or in the form of an SMS message.
- Shipment and delivery of goods: After confirmation of payment, we undertake to process the order within the specified time, ship the goods and deliver it to the address specified by the buyer.
- Possibility of cancellation or return of the order: The buyer has the right to cancel the order until it is sent. After sending the order, it is possible to return the goods in accordance with the return conditions indicated on our website.
Please note that using our site and making purchases on it constitutes acceptance of these terms of purchase and all other terms and conditions indicated on our site.
The cost of goods and the procedure for payment.
- Cost of goods: All prices for goods and services presented on our website are indicated in lari (GEL), value added tax (VAT) is included in the price. We reserve the right to change the prices of goods and services at any time, while the price of the ordered goods after placing the order does not change.
- Payment methods: delivery by the courier service of the store within 1-2 days (Tbilisi), pickup at the address, postal sending of the order from 3 to 10 days (to all cities of Georgia), instant delivery by courier services (Tbilisi). Please note that delivery times are indicated from the moment the payment for the order is received by the store.
- Payment procedure: To the courier in cash upon receipt (only Tbilisi) or upon payment at the time of receipt by self-delivery (only Tbilisi). Payment online TBC Bank or intrabank transfer by details.
- Discounts and promotions: We regularly hold promotions and offer discounts. The conditions for applying discounts and promotions will be indicated on the promotion page or when placing an order.
- Returns and Refunds: All conditions for the return of goods and refunds are described in the "Terms and Conditions for Returning Goods".
Please note that making a purchase on our site implies your acceptance of these payment methods and other terms and conditions on our site. If you do not agree to any of these terms, we ask that you refrain from making a purchase.
Rights and obligations of the parties.
- Seller's Responsibilities:
- Ensure the availability and reliability of information about the products on the site.
- Ensure delivery of goods on time and in good condition.
- Respect the confidentiality and protection of the buyer's personal data.
- Make a refund in case of return of goods or cancellation of the order in accordance with the terms of the offer.
- Seller's rights:
- Change the terms of the offer, information about the goods and prices for them, subject to notification of the buyer.
- Refuse to execute the order if the buyer does not comply with the terms of the offer.
- Change the methods and terms of delivery and payment.
- Buyer Responsibilities:
- Carefully read the terms of the offer and information about the product before buying.
- Provide correct and complete data necessary for the execution of the order.
- Pay and accept the order on time.
- Buyer's rights:
- Expect the seller to fulfill its obligations in accordance with the terms of the offer.
- Cancel the order or return the goods in accordance with the terms of the offer.
- Require the correction of defects in the goods or replacement with a similar product.
Responsibility of the parties.
- Responsibility of the Seller: We, as the seller, are responsible for the proper performance of our obligations, including the dispatch of the goods on time and the conformity of the goods to its description on the site. In the event of a breach of our obligations, we undertake to remedy the situation, including the replacement of the product or refund to the buyer in accordance with our return policy.
- Limitations of Seller's Liability: We are not responsible for delays or failure to perform our obligations due to force majeure, buyer's errors in placing an order, or buyer's misuse of the goods.
- Buyer's Responsibility: Buyer is responsible for providing accurate and up-to-date delivery data and timely payment for the order. In the event of a breach of these obligations, the buyer may be liable to indemnify us for the damages caused by such breach.
- Limitations of Buyer's Liability: Buyer is not responsible for problems with the product caused by a manufacturing defect or mismatch with the description of the product on the site.
- Penalties: In case of a serious violation of the terms of the offer by the buyer, such as an attempted fraud, we reserve the right to apply penalties in accordance with the legislation of Georgia. (Is it necessary to write something about this and look for it at the legislative level?)
Conditions for returning goods.
- Possibility of return: The buyer has the right to return the product of good quality within 14 days from the date of its receipt, not counting the day of purchase, if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of this product are preserved.
- Restrictions on returns: Some categories of goods are not subject to return or exchange in accordance with the Law of Georgia "On Protection of Consumer Rights". Such goods include personal hygiene goods, perishable goods, information carriers and others.
- Return cost: All costs for returning goods of good quality are borne by the buyer, unless otherwise indicated on the site at the time of purchase.
- Return procedure: To organize the return of goods, the buyer must contact our support service at the contacts indicated on the site, indicate the reason for the return and follow further instructions.
- Refund: In the case of a return of goods of good quality, we return the money to the buyer's card or in another convenient way within 1-5 working days from the date of receipt of the returned goods.
- Product exchange: Depending on the store's policy, the buyer may have the right to exchange the product for a similar one or choose another product for the amount returned. (specify exchange conditions)
The procedure for handling claims and disputes.
- Filing claims: The Buyer has the right to file a claim in case of violation of the terms of the contract, inconsistency in the quality of goods or services, as well as in other cases provided for by the legislation of Georgia (Article 17. Consumer Rights. "On Protection of Consumer Rights"). The claim is submitted in writing via e-mail or by mail indicated in the contact information of our website.
- Terms of consideration: We undertake to consider the claim within 14 working days from the date of its receipt and inform the buyer about the result of the consideration.
- Dispute resolution: In case of disagreement with the results of the consideration of the claim, the buyer has the right to apply to the court or other state bodies of Georgia designed to protect consumer rights.
- Judicial procedure: Disputes not settled through negotiations shall be resolved in court at the place of registration of the Seller, unless otherwise provided by the legislation of Georgia.
- Please note: All disputes and claims are considered in accordance with the legislation of Georgia. The Buyer hereby confirms his agreement with the choice of jurisdiction and applicable law.
When making a purchase through our online store, you, as a Buyer, confirm your full and unconditional acceptance of the terms of this offer. Confirmation of the order and its payment is an act of acceptance of these conditions.
We, as the Seller, reserve the right to change the terms of this offer at any time without prior notice. You, as the Buyer, are responsible for timely familiarization with the current conditions before placing an order.
If you have any questions or claims related to the terms of the offer, the execution or placement of an order, please contact us at the following contacts:
Address: 34 Ilia Chavchavadze Avenue, Tbilisi, Georgia
Phone: +995 50-50-50 420
Email: [email protected]
Date of the Public Offer: [date]